I NEVER CANCELED MY PRO PLUS SUBSCRIPTION

DJ MickyTeK
DJ MickyTeK Member Posts: 5 Member
in Traktor Software & Hardware

I have a gig tonight and this morning i logged into my computer and find that my Traktor Pro Plus Subscription has been canceled as of 09/07/2024 with reason other.

I have never canceled NOT EVER

It says click on Re Subscribe button but that not working so my software now usless !

Just been onto Scans web Site and ordered myself the Pioneer CDDJ ZX and arrives Wendsday, so sick of the issues with NI as this is not the first time they have messed up.

But I want answers before I smash and throw all this ****** in the bin.

Comments

  • The Sarge
    The Sarge Member Posts: 166 Helper

    I´m not 100% sure, but I might have read (somewhere) that with TraktorPro4 the Plus-subscription ended

    just for knowledge: what isn´t working without Plus-subscription that you aren´t able to gig tonight? 😮

  • innerdrum
    innerdrum Member Posts: 78 Member

    Saturday morning drinking coffee and reading one of this gig tonight posts.... priceless

  • PK The DJ
    PK The DJ Member Posts: 1,913 Expert

    It was announced some time ago now, that the sub would be ending - here, on the main site, in the general DJ media…

    Traktor Pro 4 now has all that stuff (and more) onboard, no sub required.

    Even 3 will carry on working. You don't need the sub to use it.

  • FOX.MUSIC
    FOX.MUSIC Member Posts: 2 Newcomer

    Happened the same to me can somebody tell my why? and how to get it back ???? OMG

  • PoorFellow
    PoorFellow Moderator Posts: 4,814 mod
    edited October 11
    https://community.native-instruments.com/discussion/comment/183544#Comment_183544

    Please contact N.I. Account Support

    Otherwise , quote PK The DJ :

    Traktor Pro 4 now has all that stuff (and more) onboard, no sub required.

    Also : Quote Monochrome and quote FAQ :

    What happened to current Traktor Pro Plus subscribers?All Pro Plus subscribers can upgrade to Traktor Pro 4 with a 50% discount.The monthly subscription ends August 31, 2024 and for yearly subscribers the features will work until Dec 31, 2024.

    Will there be a refund for the remaining subscription period?Yes, users will get a refund automatically.

    So perhaps you should move to that ? .

  • Heisenberg
    Heisenberg Member Posts: 381 Pro
    https://community.native-instruments.com/discussion/comment/183544#Comment_183544

    All the subscription features and a few others are now included in the standard version, you have to update to Traktor Pro 4!

  • maniacintosh81
    maniacintosh81 Member Posts: 645 Guru
    https://community.native-instruments.com/discussion/comment/183544#Comment_183544

    Most likely it happened because NI is no longer offering Traktor Pro Plus subscription. Therefore I expect there is no way to get it back at all. It is announced that all subscriptions will end by the end of this year at latest. But I read somewhere that especially for the monthly subscriptions they set an earlier end date.

    If there is a way to get it back for the last few months of 2024 only support can help. If you want to use the former Plus features beyond the end of 2024 (or even now if you cannot get Plus back till then) you'll have to upgrade to Traktor Pro 4 anyway.

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