How to exchange my defective Maschine+ in France?

Kuisy

I have a defective Maschine +, it doesn't load well certain instruments in the projects and it stops suddenly. I paid a lot of money to have a good machine for my lives and I have many problems... I have written to the online service and they do not give me any answer... The support in France is very bad or rather non-existent... I really like this brand but I have been thinking for months that I should have bought an MPC... What should I do ????

Serial : M3PE9-DE6K6-XXXX-XXXX-XXXX

I write to the support, them but they don't give me real solutions, first they give me the automatic answers from the web site, then I talked to a technician, they told me to reboot the system and I did it but it still fails, I exchanged some mails with the technician but he asked me for a video and then I didn't get any more answers. I need them to change the maschine + as a serious company would do it.... I really like native and its sounds, I bought this machine to have the best of the market and now I am worried and doing last minute repairs...

How can I have a good Maschine+? I paid for it….

D-One

It's generally a terrible ideia to go about sharing private things such as serial numbers online… I censured it.

I guess support is trying to understand if your M+ really has a hardware problem or it's just software, by your descriptions it sounds like a software problem but you were very vague… If it indeed is then sending your M+ to Germany and wait a bunch of time just for them to send it back would be a massive waste of time.

Have you tried a factory reset on your M+? Are you on the latest version of the firmware and software?

What instruments does it not load and how? You get an error message? Elaborate a bit but keep it concise.