Tractor installation on new Mac

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MonikaMikula
MonikaMikula Member Posts: 2 Newcomer
in Native Access

Hi guys

I was using tractor s2mk3 (both physical controller and program, on my laptop) but the old laptop crushed and Im left with my MacBook which I never used for tractor. I installed native instruments app on Mac from my profile but my tractor installation is not there.Tractor is not present and I can't instal it. I can't find it there.

What to do? I can't access my old laptop.

Please help.

Thank you

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    Answer ✓

    Hello MonikaMikula, which Traktor version was that? If it was Traktor Pro 2,

    Please note that Traktor Pro 2 is not compatible with macOS 10.15 or higher. This is the reason why Traktor Pro 2 isn’t displayed in Native Access; it of course remains registered in your user account.
    You can either downgrade your operating system to a lower compatible system (10.14 or lower) or update your Traktor Pro 2 software to Traktor Pro 4.

    You can purchase an update on following link (you qualify for the discounted update price):
    TRAKTOR PRO 4

    More information on mac OS compatibility can be found here:
    Compatibility of Native Instruments Products on macOS

    If it was Traktor Pro 3, please let me know.

    I hope this helps☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod
    Answer ✓

    Hello MonikaMikula, which Traktor version was that? If it was Traktor Pro 2,

    Please note that Traktor Pro 2 is not compatible with macOS 10.15 or higher. This is the reason why Traktor Pro 2 isn’t displayed in Native Access; it of course remains registered in your user account.
    You can either downgrade your operating system to a lower compatible system (10.14 or lower) or update your Traktor Pro 2 software to Traktor Pro 4.

    You can purchase an update on following link (you qualify for the discounted update price):
    TRAKTOR PRO 4

    More information on mac OS compatibility can be found here:
    Compatibility of Native Instruments Products on macOS

    If it was Traktor Pro 3, please let me know.

    I hope this helps☺️

  • MonikaMikula
    MonikaMikula Member Posts: 2 Newcomer

    Hi Mert_NI

    Thank you for answer. Im not sure which tractor it is. Pro 2 or not.Its S2MK3, that's all its says.

    How can I check that?

    How do I downgrade Mac? Is that good for me other than getting tractor?

    Im not very clever MacBook user as its new for me now.

    thanks!

  • Mert_NI
    Mert_NI Customer Care Posts: 934 mod

    Hello MonikaMikula, I checked your account and it seems like you have Traktor Pro 3 in your account so everything should be good. I will send you a direct download link for the Traktor Pro 3 in your email so you can download it.

    According to downgrading, I definitely would not advice as this would not benefit except from some old products, but as you don't have Traktor Pro 2, this should be not the needed case in any case.

    I hope this helps☺️

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