Free Pro4 Upgrade with X1 MK3

Cal Green
Cal Green Member Posts: 10 Member
in Traktor Software & Hardware

Hi folks, this is my third attempt to resolve this, so any help would be greatly appreciated. I recently purchased Traktor's X1 Mk3 from my local Dj Store, which came with the free upgrade to Pro4. There is no clue in the box how to get this upgrade. I have reached out to NI via email twice. Crickets. Can someone please advise step by step how to complete this? I feel that my only remaining option is to take this up legally as false advertising. Thanks, Cal

Best Answer

  • Cal Green
    Cal Green Member Posts: 10 Member
    Answer ✓

    Thank you for persevering 😜

    So, I can now get as far as the chat thingy, but it’s stuck on the whirling circle of doom!! I can’t seem to start the chat 🫣🤦💩

    IMG_6733.png

Answers

  • frankle
    frankle Member Posts: 53 Advisor

    Online Support fixed mine … and within 24 hours!

  • Cal Green
    Cal Green Member Posts: 10 Member

    That’s great to hear, Frankie! Can you please be specific about how this happened? 🙏🏼

  • frankle
    frankle Member Posts: 53 Advisor
    edited September 14

    Looks like they may have changed it a little since I needed to use it but essentially log into your account, choose "Support" from the top menus, choose Traktor then go through the "chat assistant" in the lower right corner … you should end up with a support ticket that will get resolved.

  • Cal Green
    Cal Green Member Posts: 10 Member
    IMG_6726.png
    IMG_6727.png
    IMG_6728.png

    Thanks mate - where is this chat assistant please? That’s what I can’t find? 🙏🏼

  • lord-carlos
    lord-carlos Member Posts: 3,582 Expert

    After you log in, there should be a chat bubble down here https://support.native-instruments.com/hc/de/sections/18115022767005

  • Cal Green
    Cal Green Member Posts: 10 Member
    IMG_6729.png

    on a fricken loop here!!

    IMG_6729.png

  • lord-carlos
    lord-carlos Member Posts: 3,582 Expert

    Try pressing no.

  • Cal Green
    Cal Green Member Posts: 10 Member
    Answer ✓

    Thank you for persevering 😜

    So, I can now get as far as the chat thingy, but it’s stuck on the whirling circle of doom!! I can’t seem to start the chat 🫣🤦💩

    IMG_6733.png

  • Cal Green
    Cal Green Member Posts: 10 Member

    Finally!!!! The chat appeared! I got a ticket. They added Pro 4.

    THANK YOU FOR HELPING ME!!! 🙏🏼

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