How do I fix NI?

Levets
Levets Member Posts: 5 Member

Can I completely delete and re-install NI on Mac OS (Sonoma)?

Or if you could please tell me what folders I'm supposed to pick to relocate and repair

I don't know if I have light or dark, so I can't tell from any of the support documents what it is I'm supposed to be doing.

I put them in shared, it says it's invalid.

If I click Repair, it only gives me the option to relocate.

But I can't relocate it because it says the path is invalid.

I've got NI folder in 17 different places on the computer…

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello Levets,

    If you are using Native Access 2, it is called as Dark one in our Knowledge Base Articles.

    If you are using Native Access 1, please follow the steps in the Light one.

    If you are having an error message saying "path is invalid" or "invalid path", here is the Knowledge Base Article that can help you with this subject:

    Native Access Error: "Path is invalid"

    If you are having issues on relocating your products, this Knowledge Base Article can help you with this subject:

    Using the Repair / Relocate All Function in Native Access

    If you have more questions, please send us a screenshot as well so we can understand the issue easier and help you to solve that as soon as possible.

    I hope this helps☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓

    Hello Levets,

    If you are using Native Access 2, it is called as Dark one in our Knowledge Base Articles.

    If you are using Native Access 1, please follow the steps in the Light one.

    If you are having an error message saying "path is invalid" or "invalid path", here is the Knowledge Base Article that can help you with this subject:

    Native Access Error: "Path is invalid"

    If you are having issues on relocating your products, this Knowledge Base Article can help you with this subject:

    Using the Repair / Relocate All Function in Native Access

    If you have more questions, please send us a screenshot as well so we can understand the issue easier and help you to solve that as soon as possible.

    I hope this helps☺️

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