M32 MIDI controller is not being detected

Farhan.Usman
Farhan.Usman Member Posts: 6 Newcomer

Hello members

I am a new user of NI and bought M32. I recently changed my system and after installation of Komplete Kontrol, my NI MIDI device M32 is not being detected. I tried to update the firmware but the patch again is not detecting my MIDI controller.

What should I do ?

Really appreciate support to get this problem resolved

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Comments

  • BIF
    BIF Member Posts: 933 Guru

    Please go into Komplete Kontrol and tell us the exact version number.

    Also, what version is your Native Access?

    And are you on Mac or PC?

  • Farhan.Usman
    Farhan.Usman Member Posts: 6 Newcomer

    Komplete kontrol version 3.3.2

    Native Access : 3.13.0 (050bb23/1.20.0.0)

    PC (windows 11).

    In Komplete Kontrol, when i see controller menu, M32 is disabled even when it is connected with my laptop. But I noticed that its lights are linking (turning on and off continuously)

  • Farhan.Usman
    Farhan.Usman Member Posts: 6 Newcomer

    ***blinking

  • Farhan.Usman
    Farhan.Usman Member Posts: 6 Newcomer

    I tried to update the firmware of M32 by using following updater but even the patcher is not detecting the M32 controller

    KKM_FWUpdater_3.17.0_Win

    KKM_FWUpdater_140_Win

    it might be the USB port as my laptop is lenovo ryzen 7. it might have USB 3 but I am not sure what driver to update for my M32 to detect in my laptop.

  • Farhan.Usman
    Farhan.Usman Member Posts: 6 Newcomer

    anyone here can assist hat should I do ?

  • Farhan.Usman
    Farhan.Usman Member Posts: 6 Newcomer

    @BIF any comment? i added the information you asked for.

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