Majestica professional is failing to download.

ChickenBoneSanta
ChickenBoneSanta Member Posts: 2 Member
edited September 6 in Native Access

"Download Failed" Then it goes to "Queued" Everything else from 8Dio downloaded. This from the $199 Bundle. Any ideas?

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 316 mod
    Answer ✓

    Hello ChickenBoneSanta,

    Which operating system that you are using?

    If you use macOS,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    If you are using Windows, I would kindly suggest to create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve the issue as soon as possible.

    I hope this helps☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 316 mod
    Answer ✓

    Hello ChickenBoneSanta,

    Which operating system that you are using?

    If you use macOS,

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    If you are using Windows, I would kindly suggest to create a support ticket or open a chat support using this link below:

    https://bit.ly/NI_support_NA

    So our team can help you to solve the issue as soon as possible.

    I hope this helps☺️

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