New computer my NKI files are in the demo mode

Gerry Peters

I've been using Komplete 9 for about 10 years. I just got a new computer and put the sample HDs from the old computer into the new one. I installed Native Access, everything installed fine and it found my sample HDs, but all my custom NKI and NKM files open in the demo mode and are silenced after a few minutes with a notice:

Full Kontakt required

Upgrade

I chose upgrade and it went to Native Access and found a few unrelated libraries that needed updating. I did that but see nothing else I can do here. I originally had Kontackt 5, which I used to create these NKI files. Then I got Kontackt 6 and then 7 and have them all installed. It doesn't matter which one I use it's the same result - demo mode.

I may need to get in touch with Support, but there's no way to do that, no ticket, email, phone or chat. None of that works. Is Support temporarily down? I know it's Labor Day