Is REAPER DAW supported with Komplete 15 Ultimate?

Erwinew

I used Komplete 9..13 for many years with REAPER. Native Instruments, can you confirm that Komplete Kontrol 15 works with the REAPER DAW by posting a link to the product specification? When REAPER is not clearly specified as supported DAW, I'm not interested in this update and will not make the same mistake again after purchasing an unsupported Kontrol S88 keyboard.

Vocalpoint

Komplete 15 ULT is not a "product" that requires specific DAW support.

Outside of the upcoming Kontakt 8 - and a few other minor additions (Conflux?) everything else in every bundle has been out for a long while.

Pretty sure it it will all work fine in Reaper.

VP

Erwinew

Sure, it "should work" is also what I expected, but this is not sufficient: I also expected that Komplete Kontrol 3 VST3 plugin should work with REAPER as it did for years, but the latest version 3.3.2 crashes REAPER and via this forum NI support answered with REAPER is not supported.

When NI does not list which DAW's are supported, they can use it as an excuse to delay or reject fixing bugs in their software and this is not acceptable for any customer.

Currently none of the NI VST3 compatible plugins states which DAW's are supported and is a serious lack of information before purchasing the Komplete bundle and know upfront if you get support from NI if you encounter a problem with your DAW.

Komplete Kontrol 3 is also a VST3 plugin and Native Instruments rejected to prioritize fixing a bug in KK3 which crashes REAPER.

REAPER customers should be extra careful before doing business with NI.

For this reason I need an official statement from Native Instruments if Komplete Kontrol 15 is supported with REAPER or not with a link to an explicit clear and transparent statement which DAW's are supported.

Vocalpoint

"Komplete Kontrol 3 is also a VST3 plugin and Native Instruments rejected to prioritize fixing a bug in KK3 which crashes REAPER"

Well - make up your mind.

Your thread title clearly asks if Komplete 15 Ultimate IS supported in Reaper. I will bet money that it is.

That said - Komplete Kontrol v3.3.2 is NOT Komplete 15 Ultimate

If NI has not said anything yet about KK v3.3.2 and Reaper - maybe they are still working on it for a future release. OR - there is actually nothing wrong with KK v3.3.2 and Reaper is the actual problem. Or it is simply not going to be supported on Reaper. Anything is possible.

Not every DAW in the universe is going to get 100% hard core testing and 100% support from any vendor.

But do not conflate Komplete Kontrol (any version) with Komplete (the product bundle - any version) - the two are separate entities.

VP

overlord25

Using 3.3.2 here with Reaper and no problems, there is a bit of a bug with 3.3.2 but that's not DAW specific, and it's certainly not crashing Reaper, would like to see official Reaper DAW intergration for the hardware but that's unlikely, thankfully there is ReaKontrol available from Reapack that at least addresses this shortfall :)

Vocalpoint

https://community.native-instruments.com/discussion/comment/175543#Comment_175543

This is exactly what I thought. Have seen numerous users on other forums mentioning use of KK v3 just fine in Reaper.

VP

Kymeia

https://community.native-instruments.com/discussion/comment/175543#Comment_175543

I prefer the MOSS extension.

Not getting crashes in Reaper here

Erwinew

https://community.native-instruments.com/discussion/comment/175543#Comment_175543

The KK 3.3.2 bug is 100% reproducible with REAPER 6 and 7 on Windows 10 and 11, reported since November 2023, confirmed reproducible by NI 5 months later (see 100% reproducible screen capture), no solution 10 months later and still makes the Komplete Kontrol keyboard useless. You are probably using REAPER on MAC, not Windows.

DAW integration with REAPER is a feature request and has been officially rejected by NI in private email conversations. Yes, there are KK - REAPER DAW integration alternatives available like MOSS, so this is not an issue.

Both KK and Komplete 15 bundles include VST3 compatible plugins and do not list which DAW's are supported.

NI confirmed that support is limited to:

• NI offers this forum.
• Bugs are administrated with a ticket number.
• Bugs are "prioritized, as part of a standard operating procedure to triage and prioritize all issues."
• Then the support already stops and the bug has not even been analyzed by NI to determine the root cause DAW or NI plugin. A KK3 bugfix is postponed to Q4 this year which already exceeds 12 months after first bugreport.
• NI does not offer a premium support channel where a customer pays to fix critical bugs in their software.

I am blamed by multiple NI support that I purchased a S88 keyboard and use it with REAPER which is an untested environment for NI. None of the NI product specification clearly describes which DAW's are supported for VST3 compatible plug-ins. Then it is for you as customer not fair to hear after purchase + bug-report via this forum that you are using your purchase in an unsupported environment.

The assumption KK VST3 plugin "should work in any DAW" resulted here in a useless product which is not accepted as "critical" by NI. I've serious doubts if a bugfix was prioritized when it was reported for example in Protools.

@NI: Before customers purchase Komplete 15 bundle, which DAW's are supported in Komplete 15 bundle as the product specifications are vague and incomplete? Then the expected support response time should be much faster than 12 months minimum.