How to I upgrade to Pro 4 after my X1 MK3 purchase please?

Cal Green
Cal Green Member Posts: 10 Member
in Traktor Software & Hardware

Hi everyone, I'm hoping someone might know how to direct me to the Pro4 upgrade my recent Kontrol X1 MK3 promised me I could make? So far, I've installed/registered the hardware successfully. Can anyone please show me the way re Pro 4 now? I'm using a Macbook Pro M1. Cheers, Cal

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Best Answer

  • lord-carlos
    lord-carlos Member Posts: 3,763 Expert
    Answer ✓

    You have to contact native instruments support with a proof if purchase.

Answers

  • lord-carlos
    lord-carlos Member Posts: 3,763 Expert
    Answer ✓

    You have to contact native instruments support with a proof if purchase.

  • Cal Green
    Cal Green Member Posts: 10 Member

    Ahhhh, righy ho, thanks mate! How do I contact NI? Is there a specific email address pls? 🙏🏼

  • Martiniix_NI
    Martiniix_NI Customer Care Posts: 362 mod

    Heyo @Cal Green

    Please contact support using the following link.

    https://bit.ly/n1acc

  • Cal Green
    Cal Green Member Posts: 10 Member

    Hi Martiniix, this takes me to the sdame page I've been trying. There's no direct way to "contact" anyone. It's just "topics" - what do I need to do specifically?

    Thanks,

    Cal

  • Cal Green
    Cal Green Member Posts: 10 Member
    Screenshot 2024-09-04 at 6.54.38 am.png

    Based on the screenshot (from your link), where do I go?

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