Bug display of the library in Kontakt 7

I don't know why but for some time I no longer have access to the view I used in Kontakt 7:

Capture d’écran 2024-08-21 à 17.37.54.png

In this view I could listen to all the presets of my Kontakt packs before even opening one. Now he can't find the presets anymore...

However, the packs are displayed well in the other view:

Capture d’écran 2024-08-21 à 17.38.04.png

Can you help me solve this?

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Kontakt 7

Kontakt Factory Library 2

Accepted answers

DunedinDragon

In your first screen capture you have library selected but nothing designated for what libraries to display. Select the Native Instruments button and you should see the libraries.

In you second screen capture you must first select the instruments under the library you want then by selecting the specific instrument it will be displayed on the right hand window.

All comments

DunedinDragon

In your first screen capture you have library selected but nothing designated for what libraries to display. Select the Native Instruments button and you should see the libraries.

In you second screen capture you must first select the instruments under the library you want then by selecting the specific instrument it will be displayed on the right hand window.

Astens

Capture d’écran 2024-08-24 à 17.43.03.png

When I click on "Native Instrument" it adds the Native Instrument filter on the presets but I still don't have any presets that appear...

Monochrome

What if you try this?

https://support.native-instruments.com/hc/en-us/articles/10631869986717-My-Kontakt-7-Browser-is-Empty-or-Incomplete

Astens

I just tried but the problem remains the same...

Astens

It was following an update via Native Access that the problem occurred, but I no longer remember which update it was.

Astens

Do you have another idea to solve this problem?

I don't know how to contact Native Instrument, is there an email address or phone number for support?

Chayell

https://community.native-instruments.com/discussion/comment/173689#Comment_173689

The first comment is incorrect. KONTAKT should show All when no Brand is selected, as does Native Access.

Astens

Indeed, I still haven't found a solution to my problem to date...

My problem appeared after an update in May or June if I remember correctly. Since that day, the display no longer works, as I show in my screenshots.

I don't know how to contact the after-sales service or find a solution to solve this problem. Any help is welcome!

Chayell

https://community.native-instruments.com/discussion/comment/180904#Comment_180904

Same here. NI is very silent!

Astens

Hello, my problem persists and I don't see how to solve it... All my packs are well saved in my library, they were displayed correctly in the old view, but absolutely nothing in the usual view...

I reinstalled Kontakt and the problem persists...

Do you know how to reach a Native Instrument after-sales service if no one has a solution?

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