Continuing to have "Download Failed" message after trying all of the things. Other things?

Jace_Everett
Jace_Everett Member Posts: 4 Newcomer
edited October 2024 in Native Access

I have checked all permissions. I have uninstalled and then reinstalled Native Access. I have set all file locations to Default. Seemingly, all the things. But I continue to get the Download failed message.

Screenshot 2024-08-17 at 15.40.41.png

Best Answer

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Jace_Everett, have you tried turning off the Private Relay settings in your computer?

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    Please let me know afterwards, so I can help you further to help you to solve that☺️

Answers

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod
    Answer ✓

    Hello Jace_Everett, have you tried turning off the Private Relay settings in your computer?

    If you are receiving the "Download Failed" error message, please perform the following steps: 

    1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
    2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

    Please let me know afterwards, so I can help you further to help you to solve that☺️

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