What is this in Native Access? It won't let me install and just says error. No Title just 580mb

JonnyC

If I click on it, it shows up in the Applications and Kontakt categories. It did it before so this is a brand new install of everything and its still there.

Cheers

Jonny

Mert_NI

Hello Jonny, this issue may have been caused by some old products in your account.

Can you please download the Kontakt 5 using this direct download link below:
https://drive.google.com/file/d/1ImPfkgf18f-6GSRBosjpSug_Q6vvfttX/view?usp=drive_link

Then, please let me know about the results so if the issue persists, I can help you further to solve that☺️

Mert_NI

https://community.native-instruments.com/discussion/comment/172199#Comment_172199

Hello JonnyC, can you please restart your computer and retry to download your Kontakt 5 again.

If the issue persists, please request a support ticket or open a chat support using this link below: https://bit.ly/NI_support_NA so our team can help you to solve this issue as soon as possible☺️

Mert_NI

Hello Jonny, this issue may have been caused by some old products in your account.

Can you please download the Kontakt 5 using this direct download link below:
https://drive.google.com/file/d/1ImPfkgf18f-6GSRBosjpSug_Q6vvfttX/view?usp=drive_link

Then, please let me know about the results so if the issue persists, I can help you further to solve that☺️

JonnyC

Hi, Thanks for responding to my question and providing the .iso. Unfortunately the Mac installer fails towards the end.

Jonny

Mert_NI

https://community.native-instruments.com/discussion/comment/172199#Comment_172199

Hello JonnyC, can you please restart your computer and retry to download your Kontakt 5 again.

If the issue persists, please request a support ticket or open a chat support using this link below: https://bit.ly/NI_support_NA so our team can help you to solve this issue as soon as possible☺️