Upgrade to Traktor Pro 4 with new Microsoft Surface not working with MK2

digitalkarma

Good day.

I have purchased a new Microsoft Surface 9, 16gig RAM.

Has two Thunderbolt 4 usb C shape ports as outputs.

Upgraded to Traktor Pro 4 when installing my apps on new machine.

I own a Traktor MK2 S2 hardware unit.

When I plug in a USB c to USB A hub the hardware shows power, but when launching Traktor Pro 4, no audio device or controller is recognised.

I have tried unplugging the hub and reconnecting and rerstarting the software.

I have tried turning hardware on and off.

Thinking of two potential solutions:
1. Purchase a USB B to USB C cable to connect straight to the computer.

2. Purchase a thunderbolt 4 hub, not just a USB C hub. Potentially it is the power source that is disrupting the data flow. I have tried to turn off power to the power port and reapply, but no luck.

Has anyone else faced this with the new Pro 4?

I'm not sure how to troubleshoot two issues at once.🕑️ I have a gig on Friday!!

innerdrum

Hi,

i got a Lenovo IdeaPad with a usb-c port. That single USB c port won't power the s2 mk3 (but it works with the ddj-flx4)

I use the s2 mk3 with a USB hub. I think it's an Anker one