Native Access not working

TontoZed
TontoZed Member Posts: 9 Member
edited October 2024 in Native Access
Screenshot 2024-08-10 at 09.32.03.png

I get this error when I try to open NI access - Any suggestions ?

Info:

I have done the Privacy - Full disk access - NTL Daemon, Native Access check. both boxes are ticked. (Komplete Kontrol not ticked, as help article did not say to check this)

I have recently moved all my music files to a new Samsung T7 SSD. Suspect this is reason for NI stuff to go wrong

Best Answer

  • TontoZed
    TontoZed Member Posts: 9 Member
    Answer ✓

    Update - I just fixed this by pressing the re-install button in 'Native access' doh ?!

    Surprised that NI support did not suggest this right at the outset when my help ticket was raised.

Answers

  • TontoZed
    TontoZed Member Posts: 9 Member

    bump - no replies yet

    "Download failed" I get this error when I try to open NI access -

    I have recently moved all my music files to a new Samsung T7 SSD. This has caused the problems. NI is looking for the old drive.

    Any suggestions to get my system working properly again ?

    Context:

    I have done the Privacy - Full disk access - NTL Daemon, Native Access check. Both boxes are ticked. (Komplete Kontrol not ticked, as help article did not say to check this)

  • TontoZed
    TontoZed Member Posts: 9 Member

    I have reinstalled a NI access from the web site. now opening

    I now need to re-map Komplete control to my new drive containing the NI files - how do I do this step ?

    here is the error message I get

    Screenshot 2024-08-10 at 15.08.51.png

  • Dan Wilkinson
    Dan Wilkinson Member Posts: 8 Member

    I have been playing with this as i just cannot rest until my library is up to date.
    I have 99 updates in Nativce Access and 85 of them straight fail - and the privacy stuff is taken care of.

    I tried duplicating the DMG file right after it downloads, so i can install them manually without NA, and the error i get is that i cannot install this app on this computer - even though its an expansion,

    So i tried a full reinstall and it worked.

    Updates are failing, reinstallation's are working for me.

  • Dan Wilkinson
    Dan Wilkinson Member Posts: 8 Member

    And to confirm - 1 hour later all updates reinstalled.

  • TontoZed
    TontoZed Member Posts: 9 Member

    when I go to NI Access/maintenance/Repair installed products I get this

    Screenshot 2024-08-10 at 18.30.36.png

    looking good, but when I try to NI Access/maintenance/Locate product content I get this

    Screenshot 2024-08-10 at 18.39.18.png

    Any ideas…?

  • Mert_NI
    Mert_NI Customer Care Posts: 655 mod

    Hello TontoZed, as I can see you are using the Native Access 1, updating it can help you to solve this and many other issues. Can you please download the latest Native Access 2 version (3.13.0) using this link below:

    https://bit.ly/NI_support_NA

    Then, please let me know about the results afterwards☺️

  • TontoZed
    TontoZed Member Posts: 9 Member

    Hi Mert_NI,

    I have a case raised with NI helpline. Has been open for 12 days. Tried various things. No progress to get KK to link with library files stored on the T7.

    I upgraded to 3.13.0 but did not make any difference.

    I don't have these issues with Logic Pro or UA software. I may give up on NI products.

  • TontoZed
    TontoZed Member Posts: 9 Member
    Answer ✓

    Update - I just fixed this by pressing the re-install button in 'Native access' doh ?!

    Surprised that NI support did not suggest this right at the outset when my help ticket was raised.

This discussion has been closed.
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