I bought a second hand mk2 with its original box and everything

Ruben gomes

the serial number is still registered to his account but have no communication with him how can I get in touch with someone at NI in order to transfer it to my account

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

Ruben gomes

please help

ozon

Contact NI support.

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory

Ruben gomes

how long does the process take ?

maniacintosh81

As you open a support ticket with this process this can take a few days depending on current work load at NI support department. Keep in mind that support doesn't work on weekends.

Ruben gomes

thank you to. Everyone who commented and helped me on this topic native has taken care of the ticket and it’s well appreciated god bless you all