I paid but did not receive the product

Esackrmas

I saw on the site's interface that Kontakt 7 was 50% off, and when I paid, the site said "you don't qualify for the offer," but the price was still half off. I didn't receive the product after I paid. When I checked the order, it still said "pending payment". I tried to contact customer service. I wonder if this is normal, because I thought it would be done immediately.

mykejb

Normally purchases are instant but sometimes they can be delayed for various reasons. If you don't hear anything soon I'd suggest contacting support again. You can do that from the chat bot at the bottom right of this page once you've logged in - Purchase Support – Native Instruments (native-instruments.com)

mykejb

Normally purchases are instant but sometimes they can be delayed for various reasons. If you don't hear anything soon I'd suggest contacting support again. You can do that from the chat bot at the bottom right of this page once you've logged in - Purchase Support – Native Instruments (native-instruments.com)

Esackrmas

https://community.native-instruments.com/discussion/comment/170895#Comment_170895

thanks, the problem is solved now