NI plug ins causing Ableton to crash - Monterey

al b
al b Member Posts: 4 Newcomer
edited October 2024 in Komplete General

Hi everyone,

I recently updated to Monterey. I've updated all my NI plug ins, but some of them are causing Live to crash immediately when I open them in a project - e.g. Raum. I get the error message 'a serious program error has occurred'.

Any help would be much appreciated!

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  • Nico_NI
    Nico_NI Administrator Posts: 1,123 admin

    Hey @al b, Raum should be compatible with Monterey with its latest update.

    I can see your computer is not M1 as well, so it should not be related to this.

    Can you tell us which version of Raum you have?

  • al b
    al b Member Posts: 4 Newcomer

    I've updated to Raum 1.2.2. I've tried restarting my laptop a few times as well, but alas that hasn't worked.

    Not sure what it could be!

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod

    Are you connected to internet when the crashes happen ?

  • al b
    al b Member Posts: 4 Newcomer

    Hi @Jeremy_NI, yes I am connected to the internet when the crash happens. It crashes when I'm also disconnected. Raum seems to be the main culprit.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    @al b Are you running Ableton in Rosetta mode ? How to Open Your DAW Using Rosetta

    Does that make a difference if you do ? Also make sure to give Full Disk Access to Ableton: How to Enable Full Disk Access on macOS

  • al b
    al b Member Posts: 4 Newcomer

    Thanks Jeremy. I've now given Full Disk Access to Ableton / Native Access and that has worked. Thanks so much!

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