How do I "please log into your account and submit a contact form for product support"?

Robin T
Robin T Member Posts: 5 Newcomer
edited October 2024 in Kontakt

There are no active links that allow me to do this. When I used the chat and connected with a real person they gave me the support tool download. I asked where I send it and they said support@nativeinstruments.com but this email box is not monitored. Where do I send the output file of the support tool? How do I creat a ticket? I've been going round in circles for hours.

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Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    Hey @Robin T I already replied to you in another thread. My colleague was mistaken. We're investigating why you were stuck in a loop like this but don't worry, a ticket was created from that conversation and a specialist will take care of your case and will get back to you by email.

  • Robin T
    Robin T Member Posts: 5 Newcomer
    Answer ✓

    Thank you!😀

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,389 mod
    Answer ✓

    Hey @Robin T I already replied to you in another thread. My colleague was mistaken. We're investigating why you were stuck in a loop like this but don't worry, a ticket was created from that conversation and a specialist will take care of your case and will get back to you by email.

  • Robin T
    Robin T Member Posts: 5 Newcomer
    Answer ✓

    Thank you!😀

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