Alicia's Keys not showing up in Native Access

Noah Hoffeld

Hello,

Alicia's Keys is in my products list on the NI website but doesn't show up in Native Access. How can I install it?

Thanks!

Jeremy_NI

@Noah Hoffeld It looks like you found the source of the issue thanks to our support agents.

Vocalpoint

What version of Native Access are you using?

VP

Noah Hoffeld

Thanks VP. It's V3.13.0

I just tried adding the serial but it says its locked

Vocalpoint

Well if you bought this via Native Instruments store - it will already be registered to your account.

First thing I would do - well before even starting Native Access - is confirm if this new library is registered to your NI acct.

If it is not present - then and only then would do Add Serial within NA.

Check it and report back.

VP

Noah Hoffeld

You're right- it says unregistered on MY PRODUCTS page! what to do?

DunedinDragon

Generally the stuff listed as Unregistered on your NI products listing are things that are listed in your Available tab in Native Access but you haven't pressed the Install button to download and install it.

Noah Hoffeld

Thanks @DunedinDragon. It's not in the Available tab either. Another product listed as unregistered on MY PRODUCTS page, Hypha, was there in the Available section and I was able to add the serial successfully. I'm not seeing Alicia there though.

DunedinDragon

If you know what physical directory Alicias Keys was downloaded to you can try to get it linked correctly into Native Access by using the new Maintenance functions on the lower left of the Native Access main screen.

Vocalpoint

https://community.native-instruments.com/discussion/comment/169278#Comment_169278

Best to check the "All" view in Native Access - which should list every single thing that is in your NI Acct.

If you still do not see this new AK library - when selecting All - there is something else going on here (within NA iteself) that will probably need some NI support.

VP

Monochrome

You said: "I just tried adding the serial but it says its locked"

There can be two reasons for a locked serial, according to this help page. Neither of which seem to apply in your case.

It's probably best to get in touch with NI's support to get this sorted out.

Jeremy_NI

@Noah Hoffeld It looks like you found the source of the issue thanks to our support agents.

Noah Hoffeld

yes thanks!