Why is my third party instrument in demo mode even though I have the full version of Kontakt?

SomeGuyMusic

I can't seem to figure out why my third party instruments are stuck in demo mode. I tried to re-register Kontakt 7, but that didn't seem to work. I tried deleting the older version of Kontakt, but that didn't seem to work either. I bought Kontakt in a bundle that also included Kontakt. At least that's what I would hope considering it was called the "Kontakt 7 Bundle." One of the instruments were working at first, but just stopped. I would be appreciated greatly if someone can give me some inquires on this issue.

Jeremy_NI

@SomeGuyMusic My colleagues from support replied with the following:

If the products appear in demo mode please try the following -

Go to the following directory:

For Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center

Then delete the following .xml files:
Native Access.xml
NAME OF PRODUCT IN DEMO MODE.xml

Should that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

Native Access Error Message: "Activation failed…Internal error during activation"

Then, please restart your computer and Native Access.

I assume that fixed it.

Vocalpoint

Screencap would help.

And - if you were running Kontakt Player previously and then purchased Kontakt 7 Full (as part of the bundle) - you need to install Kontakt 7 via Native Access (ensure you are on v3.13.0) - again.

This should replace Player with Full.

VP

SomeGuyMusic

@Vocalpoint I've already installed Kontakt through native access and I have the latest version. Do you know what else it could be?

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Vocalpoint

Give the first entry in this post a try - delete the Native Access.XML file as noted:

Kontakt libraries go missing in Kontakt and/or Native Access. — Community (native-instruments.com)

VP

SomeGuyMusic

https://community.native-instruments.com/discussion/comment/168986#Comment_168986

This unfortunately did not work.

Vocalpoint

https://community.native-instruments.com/discussion/comment/168990#Comment_168990

Looks like you will need to contact NI Support.

VP

Studiowaves

My guess, your third party libraries are registered. Try reinstalling them and see if kontakt 7 picks up the registration. I think some libraries only register the first time you install them. So you might not be asked again to go thru the registration process. That could pose a problem and you might need to contact your 3rd party developers and find out how to reenable the registration process. Anything not registered automatically goes into demo mode, so it might have something to do with registration.

SomeGuyMusic

https://community.native-instruments.com/discussion/comment/168996#Comment_168996

Gotcha. I'll check to see.

Jeremy_NI

@SomeGuyMusic My colleagues from support replied with the following:

If the products appear in demo mode please try the following -

Go to the following directory:

For Mac:
Mac HD > Library > Application Support > Native Instruments > Service Center

Then delete the following .xml files:
Native Access.xml
NAME OF PRODUCT IN DEMO MODE.xml

Should that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

Native Access Error Message: "Activation failed…Internal error during activation"

Then, please restart your computer and Native Access.

I assume that fixed it.