Why is my third party instrument in demo mode even though I have the full version of Kontakt?

SomeGuyMusic
SomeGuyMusic Member Posts: 5 Newcomer
edited October 2024 in Other Software & Hardware

I can't seem to figure out why my third party instruments are stuck in demo mode. I tried to re-register Kontakt 7, but that didn't seem to work. I tried deleting the older version of Kontakt, but that didn't seem to work either. I bought Kontakt in a bundle that also included Kontakt. At least that's what I would hope considering it was called the "Kontakt 7 Bundle." One of the instruments were working at first, but just stopped. I would be appreciated greatly if someone can give me some inquires on this issue.

Best Answer

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,187 mod
    Answer ✓

    @SomeGuyMusic My colleagues from support replied with the following:

    If the products appear in demo mode please try the following -

    Go to the following directory:

    For Mac:
    Mac HD > Library > Application Support > Native Instruments > Service Center

    Then delete the following .xml files:
    Native Access.xml
    NAME OF PRODUCT IN DEMO MODE.xml

    Should that not help either, please go to the following article and thoroughly go through all the steps to make sure you get the desired result:

    Native Access Error Message: "Activation failed…Internal error during activation"

    Then, please restart your computer and Native Access.

    I assume that fixed it.

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