Having issues with native access updates. Mac Ventura 13.6.7

Sean K

I had issues with the locations and library content but fixed that issue. I have done the full disk access to Native Access, Maschine 2, Kontact etc. also verified extension to allow full access disk and rebooted. when updating it will take the download and as soon. as you see the installer popup it fails and disappears.This goes for any update needed t

Any help would be greatly appreciated.

Thanks in advance

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169114#Comment_169114

When you say migration to Ventura, what do you mean? Do you mean updating or did you migrate from another system? If this is the case that could explain some of the issues you are mentioning: My Native Instruments Product does not work after using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS)

If you still struggle with this please get in touch with our support here: https://bit.ly/NI_support_NA

Sean K

really it was what you suggested. But I only uninstalled the parts that pertained to the application. I think a lot of the confusion came with my actual user name with some part of the program going to a different folder. But after the reinstall off apps updates were updated . But after everything I think I am going to delete and reinstall all the libraries as all factory and user are in user tab. Having issues with kontatck complete control and rector libraries . And I believe I don’t have all presets for guitar rig 5 . With all that being said everything is functional but not how it should be . Another question? I have played guitar for the lateral part of my life and I have guitar rig 5 and demo 7 . Have you ever heard of revolver ? When I demo that lt plays like I am playing on my tube amp . Am I missing something as the oomph is not there like it should be . Long story short migration is a nightmare .

Jeremy_NI

Hey @Sean K Is it also the case for installing full products or just updates? Is it for libraries/content? Plug-ins? Both? If it's content, is it installed on an external hard dirve?

Sean K

just the updates , also everything is in user / shared. For some reason there are some files under user name but they are empty. And I believe kontact library is in user. I don’t know if something happend during migration to Ventura but it all works except for updates. In maschine all the factory libraries are in the user area minus some effects and sounds that are in the library. And I am kinda scared to wipe and install again as I just got my controller back on line . But I will do what is needed to get this t back in order again.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169114#Comment_169114

When you say migration to Ventura, what do you mean? Do you mean updating or did you migrate from another system? If this is the case that could explain some of the issues you are mentioning: My Native Instruments Product does not work after using Migration Assistant / Time Machine / Carbon Copy Cloner (Mac OS)

If you still struggle with this please get in touch with our support here: https://bit.ly/NI_support_NA

Sean K

migrated from Hi Sierra to Ventura . wiped, its a clean install and again everything is functioning but up dates . Only thing is everything is where your default setting are to look in native access but when I navigate I just followed the same path and select and a green check mark. That was the issue when running the repair. it will do downloads of content and successfully install. With the update it downloads and does the white bar at the bottom and fails and so does the download . Everything has full disk access.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/169189#Comment_169189

Then please get in touch with my colleagues.

Sean K

thank you for all the help got er figured out.😎

Jeremy_NI

Cool, can you share how? It could help other people in the same situation.

Sean K

really it was what you suggested. But I only uninstalled the parts that pertained to the application. I think a lot of the confusion came with my actual user name with some part of the program going to a different folder. But after the reinstall off apps updates were updated . But after everything I think I am going to delete and reinstall all the libraries as all factory and user are in user tab. Having issues with kontatck complete control and rector libraries . And I believe I don’t have all presets for guitar rig 5 . With all that being said everything is functional but not how it should be . Another question? I have played guitar for the lateral part of my life and I have guitar rig 5 and demo 7 . Have you ever heard of revolver ? When I demo that lt plays like I am playing on my tube amp . Am I missing something as the oomph is not there like it should be . Long story short migration is a nightmare .