serial is logging in another account. how to fix it?

LucasKu

I bought a used komplete audio 6, now I can't contact the old owner. I can't enter the serial into the new account. Help?

maniacintosh81

Usually you should get a licence transfer ID from the old owner. If there is no way of obtaining the licence transfer ID you have to contact NI support. You will need a proof of purchase and a picture of the serial number on your hardware in this process. 

Native Instruments site → Support → Purchase & Account → Account Support → (scroll down) Contact Support → Contact NI Support

1 Do you need help with the activation or installation of a product? This question is required.* → No

2 Is your question about License Transfers / 2nd hand purchases?This question is required.* → Yes

3 We have collected all info around 2nd hand purchases in this overview. Please click below to find out more: This question is required.* → That doesn't help.

4 OK. Are you a buyer or seller?This question is required.* → Buyer

5 Have you received a License Transfer Token?This question is required.* → No

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?This question is required.* → Choose whatever is true… The next steps should be more or less self-explanatory