Bought a renewed maschine can’t register

Gunnaboy1
Gunnaboy1 Member Posts: 3 Newcomer
edited October 2024 in Maschine

has anyone had this issue I bought a renewed maschine + and it says the item is registered and I can’t register it. Anyone no how long it will take NI to resolve this issue?

Comments

  • mykejb
    mykejb Moderator Posts: 2,025 mod

    Where did you buy it from? Did you put in a support ticket about it?

  • Gunnaboy1
    Gunnaboy1 Member Posts: 3 Newcomer

    Amazon and yeah I put in a ticket this morning no response yet

  • maniacintosh81
    maniacintosh81 Member Posts: 765 Expert

    Don‘t expect a reaction before Monday. Support staff has earned their weekend too.

  • Gunnaboy1
    Gunnaboy1 Member Posts: 3 Newcomer

    Lol thanks for the positive feedback buddy

  • mykejb
    mykejb Moderator Posts: 2,025 mod

    You'll probably find that support will get back to you and want a copy of the receipt and a photo of the serial number from the base of the unit. As @maniacintosh81 said you're unlikely to get a response until at least Monday as support hours are Monday-Friday.

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