Jogwheel dead zone - Traktor Kontrol S2 MK3

Bayliq

hey!
The right jog wheel on my Traktor Kontrol S2 MK3 doesn't work properly. When I turn it, the software only reacts at a quarter of the turn. Nothing reacts at all for the rest. Have you ever had this problem? Do you have any tips on how I can fix it?

(The controller has already received new firmware.)

Martiniix_NI

Well unfortunately that confirms that is a hardware issue, please contact our Hardware support.

https://bit.ly/NI_support_Traktor

Martiniix_NI

Heyo!

Which version of Traktor are you using?

Bayliq

Hey!
My Traktor version is 3.11.1 17
I also tested the controller with VirtualDj to see if it had the same problem
and the Jogwheel does the same thing there.

Martiniix_NI

Okay, your test with virtual DJ could confirm that it might be a Hardware issue. Maybe the jog wheel is somehow broken.

Do you have the possibility to test it in a different computer?

Bayliq

Yes, I've already tried it on another computer and I have the same problem there.

Martiniix_NI

Well unfortunately that confirms that is a hardware issue, please contact our Hardware support.

https://bit.ly/NI_support_Traktor