Native Access log in difficulties

Rabdaddy

Hello. Has anyone else experience Native Access password refusals? I've tried all imaginable password/user combos and resets and still, native access rejects everything. Incidentally, I followed the recommended steps to deinstall and reinstall the app. Again, no dice.

Anybody else?

mykejb

Does the username/password work to log into the Native Instruments web site and let you see all your products after you do a password reset?

mykejb

Does the username/password work to log into the Native Instruments web site and let you see all your products after you do a password reset?

Rabdaddy

yes, it does.

Rabdaddy

this morning, just to be sure, I went through all the steps again including trashing the NTK folder then trashing the app then restarted the computer –download and installed native access app again then checking my username and password through the NI site and nothing has changed.

Rabdaddy

mykejb,

haven't heard from you.

Rabdaddy

Even with this morning's update I still cannot sign in. Please, somebody verified this. It can't just be me, can it?

mykejb

This looks like you'll need to put in a support ticket if you can log into the web site but not into Native Access. You can do that at the bottom of the page here -

Native Access – Native Instruments (native-instruments.com)

Rabdaddy

I cannot find where to set up a support ticket. Please provide a direct link.

mykejb

There's not a direct link for submitting a support ticket anymore. You have to go through the chat system by clicking the button at the bottom right on the page I linked.