Native Access log in difficulties

Rabdaddy
Rabdaddy Member Posts: 8 Newcomer

Hello. Has anyone else experience Native Access password refusals? I've tried all imaginable password/user combos and resets and still, native access rejects everything. Incidentally, I followed the recommended steps to deinstall and reinstall the app. Again, no dice.

Anybody else?

Best Answer

  • mykejb
    mykejb Moderator Posts: 1,510 mod
    Answer ✓

    Does the username/password work to log into the Native Instruments web site and let you see all your products after you do a password reset?

Answers

  • mykejb
    mykejb Moderator Posts: 1,510 mod
    Answer ✓

    Does the username/password work to log into the Native Instruments web site and let you see all your products after you do a password reset?

  • Rabdaddy
    Rabdaddy Member Posts: 8 Newcomer

    yes, it does.

  • Rabdaddy
    Rabdaddy Member Posts: 8 Newcomer

    this morning, just to be sure, I went through all the steps again including trashing the NTK folder then trashing the app then restarted the computer –download and installed native access app again then checking my username and password through the NI site and nothing has changed.

  • Rabdaddy
    Rabdaddy Member Posts: 8 Newcomer

    mykejb,

    haven't heard from you.

  • Rabdaddy
    Rabdaddy Member Posts: 8 Newcomer

    Even with this morning's update I still cannot sign in. Please, somebody verified this. It can't just be me, can it?

  • mykejb
    mykejb Moderator Posts: 1,510 mod

    This looks like you'll need to put in a support ticket if you can log into the web site but not into Native Access. You can do that at the bottom of the page here -

    Native Access – Native Instruments (native-instruments.com)

  • Rabdaddy
    Rabdaddy Member Posts: 8 Newcomer

    I cannot find where to set up a support ticket. Please provide a direct link.

  • mykejb
    mykejb Moderator Posts: 1,510 mod
    edited July 28

    There's not a direct link for submitting a support ticket anymore. You have to go through the chat system by clicking the button at the bottom right on the page I linked.

Back To Top