How can I download files on a external drive-please HELP

Kevin Hart

Hi, every-time I try and download files to an external drive it tells me the path is invalid, I have tried everything I can think off ,watched many videos etc. but it tells me that I must have cicnt files in the folder but how can thiis be when the disc is empty? I am completely confused, anyone with a better brain than mine please HELP

Mert_NI

Hello Kevin,

By changing the installation preferences you change the paths of your future installations,

I always highly advise following Native Instruments recommendations regarding file handling, this can help prevent several issues from occurring in the future.

How to Change the Install Locations in Native Access

Applications are best left default, the download location is negligible and the content location may be external if the format is supported. 

We recommend using NTFS on Windows and Mac OS Extended (Journaled) on Mac OSX 10.12 and lower, APFS for 10.13 and higher.

Notes on Hard Drive Formats on Mac Computers

To change the paths of installations you have already made please see:

Moving a Native Instruments Product to Another Location on Your Computer

Moving a Native Instruments Product to Another Location on Your Computer [VIDEO]

And these should help you about this subject.

Also, if you are having an "invalid path" error message here is the Knowledge Base Article that can help you with this case:

Native Access Error: "Path is invalid"

Please let me know about the results afterwards☺️

Mert_NI

Hello Kevin,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

Also, please make sure that you give the Full Disc Access to the related applications, here is the Knowledge Base Article that can help you with this case:

How to Enable Full Disk Access on macOS

Please let me know about the results, so if the issue persists, I can create a support ticket for this issue☺️

Kevin Hart

Thanks everyone for all your help, I have now got it all running correctly (At the moment, fingers crossed)

Mert_NI

Hey again Kevin, happy to hear that the issue is resolved☺️

Mert_NI

Hello Kevin,

By changing the installation preferences you change the paths of your future installations,

I always highly advise following Native Instruments recommendations regarding file handling, this can help prevent several issues from occurring in the future.

How to Change the Install Locations in Native Access

Applications are best left default, the download location is negligible and the content location may be external if the format is supported. 

We recommend using NTFS on Windows and Mac OS Extended (Journaled) on Mac OSX 10.12 and lower, APFS for 10.13 and higher.

Notes on Hard Drive Formats on Mac Computers

To change the paths of installations you have already made please see:

Moving a Native Instruments Product to Another Location on Your Computer

Moving a Native Instruments Product to Another Location on Your Computer [VIDEO]

And these should help you about this subject.

Also, if you are having an "invalid path" error message here is the Knowledge Base Article that can help you with this case:

Native Access Error: "Path is invalid"

Please let me know about the results afterwards☺️

Kevin Hart

I have, so far as I know done all of the required but with no success. I am at my wits end, I have an iMac M3 which I don’t think has any relevance. Can you clarify what I am doing wrong? These SS are probably not in the correct order.

Mert_NI

Hello Kevin,

If you are receiving the "Download Failed" error message, please perform the following steps: 

1. On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
2. Click iCloud on the right, click Private Relay, then turn off Private Relay.

Also, please make sure that you give the Full Disc Access to the related applications, here is the Knowledge Base Article that can help you with this case:

How to Enable Full Disk Access on macOS

Please let me know about the results, so if the issue persists, I can create a support ticket for this issue☺️

Kevin Hart

Thanks everyone for all your help, I have now got it all running correctly (At the moment, fingers crossed)

Mert_NI

Hey again Kevin, happy to hear that the issue is resolved☺️