If I register a new S2 Mk3, S3, S4 Mk3, X1 Mk3 today, will I get TP3 or already TP4?

maniacintosh81

As I am afraid this question will get lost in "Traktor 4 is here"-Thread, I open a own question thread for that.

What if I register a new perviously unregistered controller with a full Traktor licence today which version do I get. Will I still get Traktor Pro 3 (as stated on S4s product site) or Traktor Pro 4 (as on S2s and X1s site). Or will it depend on purchase date not on registration date?

Jeremy_NI

Hey all, there are some numerous factors that could affect this, like where you bought the device, when the units left our warehouses, date of purchase, etc…best is to contact our support here, with a proof of purchase if needed: https://bit.ly/n1orders

Jeremy_NI

https://community.native-instruments.com/discussion/comment/166209#Comment_166209

My colleagues will sort this out.

mykejb

I'd have expected you'd get TP4 with the flagship controller if you get it with the S2. @Jeremy_NI will know for sure.

JezzeSmithy

I have the same question. Personally, it would be more incentive for me to buy a S4 while still having a functional S2.

Jeremy_NI

Hey all, there are some numerous factors that could affect this, like where you bought the device, when the units left our warehouses, date of purchase, etc…best is to contact our support here, with a proof of purchase if needed: https://bit.ly/n1orders

Jeremy_NI

ah and yes, the S4 when you buy it in our store today (or a few days before), and other devices that come with the software, include a license for Traktor Pro 4, our website will be updated as soon as possible!

maniacintosh81

At least for my S4 Mk3 the answer is: You don't get TP4 but you don't get a TP3 licence either.

Hardware is registered now and lists in my products and serials but still only my good old Traktor licence package:

No new full licence. In unregistered I only have Traktor 3 LE listed which I got with my X1 or Z1 years ago. And yeah I already created a support ticket.

Jeremy_NI

https://community.native-instruments.com/discussion/comment/166209#Comment_166209

My colleagues will sort this out.

maniacintosh81

Hope so… And hopefully it works out today. Would like to experiment with TP4 this weekend but don't want to pay 75€ for the upgrade today as long there is still a slight chance my S4 Mk3 may give me a TP4 licence.

papa james

same issue here, i bought an S4 yesterday and support said i will automatically get traktor 4, instead of 3 but nothing has been showing up in the last 24 hours… downloaded and installed the 4 demo myself, but NA refuses to allow me to register it

Jeremy_NI

https://community.native-instruments.com/discussion/comment/166451#Comment_166451

My colleagues will get back to you, either in the chat or by email. I'm sure they'll sort this out.

maniacintosh81

Support sorted it out and added a serial for "Traktor Pro 4 Update for HW" to my account. Had expected some sort of full licence with a S4 Mk3 but won't complain: TP4 installs, works and identifies itself as mit licence type: Full.

@papa james Contact support, I am sure they will sort it out. NI website → Support → Purchase & Account → Account support → (scroll down) Contact Support → Contact NI support.

papa james

thanks for the help, it appears it was a NI issue, i have now received the Pro 4 update version too, but oddly the upgrade price for my Pro 3 (issued with my S2) has now disappeared, so i have got an upgrade to 4 for my new S4 (without getting any software 3/4 first for that HW to upragde from) but the upgrade to 4 from the 3 pro software i already owned (belonging to my S2 HW) has now been taken off the site… confused…

maniacintosh81

Was same for me. No new licence with my S4 Mk3 but an upgrade to TP4 after contacting support. As it is an upgrade for hardware I think I‘ll have to ask if it is relying on my old TP3 (update) licence or on my S4 Mk3.