Eligibility for upgrade to Traktor 4?

milktea

Hello,

First, I apologize for asking my question here; I tried contacting customer support directly, but kept being redirected elsewhere on the NI website.

I purchased Traktor 3 only two months ago (2024-05-16, according to my order history) and see that I will have to pay again to upgrade to T4. I was wondering if I was eligible for a free or heavily-discounted upgrade path to Traktor 4 since I purchased it so recently.

Cheers!

Martiniix_NI

Heyo!

Please contact our customer support using the link below, they will guide you and will solve any of your doubts without a problem.

https://bit.ly/n1acc

PoorFellow

https://community.native-instruments.com/discussion/33300/eligibility-for-upgrade-to-traktor-4

but kept being redirected elsewhere on the NI website.

You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3 Do you have 2 NI accounts and want to merge them?

NO

4 Are you experiencing problems with your email address or password for your NI account?

None of that

5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

Input your message in one line this is the opening of your ticket

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.

maniacintosh81

You get a 50% discount on upgrading. A full licence is 149€ now.

Quade

https://community.native-instruments.com/discussion/33300/eligibility-for-upgrade-to-traktor-4

Highly doubt.

It's sad to see just how many users have purchased hardware to unlock Traktor Pro 3 recently, YET, they have to fork out another payment for an upgrade. Ridiculous

They should present free upgrades to users who already own certain hardware which has not been discontinued (eg. S2mk3, s3, s4mk3, x1mk3, etc....)

In my opinion, that's alteast fair given he time frame when users purchased their recent hardware.

gerax302

if you do not want to move to traktor 4, you can use the traktor pro 3 adding the PLUS subscription if you want to test/play with the new features in version 4 (which in version 3 are added in the plus plan subscription)

Martiniix_NI

Heyo!

Please contact our customer support using the link below, they will guide you and will solve any of your doubts without a problem.

https://bit.ly/n1acc

PoorFellow

https://community.native-instruments.com/discussion/33300/eligibility-for-upgrade-to-traktor-4

but kept being redirected elsewhere on the NI website.

You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3 Do you have 2 NI accounts and want to merge them?

NO

4 Are you experiencing problems with your email address or password for your NI account?

None of that

5 OK! Let's gather some information specific to your issue. Please summarize your issue in one sentence (i.e. a subject line).

Input your message in one line this is the opening of your ticket

After receiving email confirmation then please allow support up to a week to answer and if they do not respond within a week then politely update your ticket to let support know that you are still waiting for a response. Also N.I. support do not work in the weekend.

milktea

https://community.native-instruments.com/discussion/comment/166212#Comment_166212

@PoorFellow, I appreciate your reply; I wouldn't have known how to contact support without your help!

I've just submitted a support ticket and hope for a satisfactory resolution.

Thanks everyone.