License Transfer Fail

solevtm

Four years ago, I purchased the Maschine Mikro Mk3 from the music store. In the recent weeks I have shut down my business, and among the equipment I put up for sale, I also offered the Maschine for sale.

Yesterday I have sold the Maschine. Me and my buyer have been trying to transfer the license (accordingly to the instructions at the NI website), I have removed the Maschine app from the PC (and from the Native Access account), but as I try to click "Transfer A License", it displays "No registration to transfer were found."

mykejb

This is something you'll need to contact support to resolve as they'll need to check your account. You can contact them via the chatbot here - https://support.native-instruments.com/hc/en-us/sections/18115022767005-Account-Support. There is a note that maintenance is happening on the login servers in the morning on July 16th so you might need to try later if you have problems.