It's been a week since I ordered the product, but I still haven't received an email. I made an inquiry, but there is no reply and it is frustrating.
Heyo!
This is an issue, I checked your inquiry and there should be an answer maximum by today or tomorrow.
Hello,
this is definitely not normal, you can only contact native, as you already did, and wait. i can also mark @Kaiwan_NI for help. So don´t worry native will get it sorted.