I own many virtual instruments. Never had this happen before. Before I buy Shreddage Bass and Guitar wanted to try their free versions first, from Impact Soundworks. But had to update Native Access first. Ok, no problem. After doing that, something happened to one of my other libraries. I purchased Sessions Guitarist Picked Accoustic long time ago. Well, after updating NA, I opened up Kontakt and wanted to use Picked Accoustic. When loaded, screen was white and said Demo in red. WHAT? I researched and did what NA advised when in demo mode. Still issue remained. Logged in to NA and reinstalled Picked Accoustic. Now I get a message saying that the library won't load until I update Kontakt to 7.0. I have 6.8. So in conclusion, I have to pay more to use the virtual instrument I already paid for and worked until NA update! Wow. Even though i have the full version of Kontakt, the Sessions Guitarist can use the free version of 7.0. Presume I can't have both on computer or can I? BTW.... why not have email support?