komplete 9 issues

Pheosol
Pheosol Member Posts: 2 Newcomer

hey so i've just gone to reinstall my komplete 9 product which i'm using through ableton live and it's not working. well, battery 4 seems to work I can put samples into ableton which is strange because it's the only one that does, all the other instrument don't work. if i try to drag a sample into ableton it says "the sampler instrument is not available. please open the licences and updates tab in live' settings to authorize a product". I've installed it from my komplete 9 disc, put in the code and whatever. i don't really understand why it's not working. I did use to use this on my macbook pro which worked fine now i'm using it on my windows 10 operator. I am wondering if it's something to do with windows 10. if anyone has any suggestions that would be great. I have tried reinstalling everything aswell.

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