komplete 9 issues

Pheosol

hey so i've just gone to reinstall my komplete 9 product which i'm using through ableton live and it's not working. well, battery 4 seems to work I can put samples into ableton which is strange because it's the only one that does, all the other instrument don't work. if i try to drag a sample into ableton it says "the sampler instrument is not available. please open the licences and updates tab in live' settings to authorize a product". I've installed it from my komplete 9 disc, put in the code and whatever. i don't really understand why it's not working. I did use to use this on my macbook pro which worked fine now i'm using it on my windows 10 operator. I am wondering if it's something to do with windows 10. if anyone has any suggestions that would be great. I have tried reinstalling everything aswell.

Jeremy_NI

@Pheosol I see that Komplete 9 is already registered to your account. No need to install from the disc, simply download and install Native Access: https://www.native-instruments.com/en/specials/native-access-2/

Make sure to log in with the right NI account/email address. Once Native Access is open make sure to have this box ticked:

Some products in Komplete 9 are indeed discontinued but you should be able to install them and use them if your operating system is supported. I see you're on WIndows 10 then you should be good to go.

There will be a few missing products in Native Access but you can find them here: Some of my KOMPLETE 9 (ULTIMATE) Products are Missing in Native Access

Pheosol

Also I forgot to say, i did download native access 2 which says to install or update the instruments but you install them and nothing happens, the install button then blanks out so i still can't open the instrument

Vocalpoint

Komplete 9 will not work with any version of Native Access.

That package is from 2013 and was retired long ago along with its authorization components - Service Center.

Your only option now is to upgrade to Komplete 14

VP

Jeremy_NI

@Pheosol I see that Komplete 9 is already registered to your account. No need to install from the disc, simply download and install Native Access: https://www.native-instruments.com/en/specials/native-access-2/

Make sure to log in with the right NI account/email address. Once Native Access is open make sure to have this box ticked:

Some products in Komplete 9 are indeed discontinued but you should be able to install them and use them if your operating system is supported. I see you're on WIndows 10 then you should be good to go.

There will be a few missing products in Native Access but you can find them here: Some of my KOMPLETE 9 (ULTIMATE) Products are Missing in Native Access

Jeremy_NI

@Vocalpoint Komplete 9, just like all our bundles, are bundles of products. Most of them can still be installed and used, if the operating system allows it. Only very few products are EOL and it's not possible to activate them, the list is here: Service Center and Legacy Products End of Life

Jeremy_NI

https://community.native-instruments.com/discussion/comment/164954#Comment_164954

Ok, I hadn't seen that. Sorry. This looks like an unrelated Native Access issue. Please get in touch with my colleagues here: https://bit.ly/NI_support_NA

Vocalpoint

https://community.native-instruments.com/discussion/comment/165327#Comment_165327

Apologies - my bad on that one.

Just reviewed the product list and it actually does have a lot of stuff that can still be installed.

VP