cannot install

Wim van de Beek

I have install Komplete 14 Ultimate.

But cannot install Piano Colors and Session Guitarist - Picked Nylon.

There is the message : Update failed. Could not uninstall previous version.

But there is no previous version.

Or is there an ISO - Installer

Mert_NI

Hello Wim, can you please check this Knowledge Base article:

How to Uninstall Native Instruments Software from a Mac Computer

How to Uninstall Native Instruments Software from a Windows Computer

Then, please try to install your products using Native Access.

If the issue persists, please create a support ticket or open a chat support using this link: https://bit.ly/NI_support_NA so we can send you the direct download links☺️

Mert_NI

Hello Wim, can you please check this Knowledge Base article:

How to Uninstall Native Instruments Software from a Mac Computer

How to Uninstall Native Instruments Software from a Windows Computer

Then, please try to install your products using Native Access.

If the issue persists, please create a support ticket or open a chat support using this link: https://bit.ly/NI_support_NA so we can send you the direct download links☺️