Hi.
I've got a serious installation issue after purchasing 8Dio orchestra bundle. It was correctly installed according to Native Access, but the instruments don't appear in Kontakt. I've been contacted support, which BTW, is extremely hard as all links take you to the useless Q&A section when you have a real issue. The guy told me it was probably because I changed the installation paths to D drive, and told me to change it and reinstall 8Dio. The thing is that I have installed Ultimate Collector's edition in that drive (which works perfect) and I asked if that change would make Ultimate to not appear in Kontakt. As he didn't secure me my installed content would not disappear (installing that, with the very slow servers, took me 2 full weeks, so it's something I don't want to pass through again!), I asked to another solution. He said he would address the issue in a meeting…. I waited some days and asked what was going on…. He said they were waiting for 8Dio's response and proposed me to get a remote session in the meanwhile. It was hard for me to find an available time as I live in Mexico, and work in the morning. I didn't reply as I didn't have available time, and NI sent me a mail saying that my ticket was closed and sent me the link to qualify if I was satisfied with the service!!! I reopened the ticket again, with a sharp comment. The service guy just said he needed that remote session to record the issue and send it to 8dio, something he NEVER said before. Then I looked for a day and time to make the remote session, and we scheduled it. He even sent me a link to get team viewer, and I sent him the data. But…. the guy never appeared. Not a word from him… I purchased 8Dio more on May… opened the ticket a month ago. And I can't still get my product to work. Is there a way to open a ticket to complain about this tech's terrible support? Or to get another tech who will be serious and helpful?
Thanks.
