Help with TRAKTOR PRO 3 + ALLEN & HEALTH XONE 23C. Not picking up timecode 12"

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SMITHW1AU
SMITHW1AU Member Posts: 15 Member
edited October 2024 in Traktor Software & Hardware

Hello community.

I really hope someone can help. I've recently bought a new Macbook Pro, TP3 and Xone 23C mixer. Given the mixer is meant to be compatible with TP3 and my Technics 1200 decks, it's not picking up the signal of the Traktor timecode records.

Would love to hear from anyone else with similar issues.

Setup is:

TP3, Xone 23C mixer, Macbook running latest OS, Technic 1200 decks, Timecode vinyl.

Thanks,

Best Answer

  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert
    edited July 2024 Answer ✓

    Without the dvs mod the mixer will only send master and .. fx send back via USB.

    After the mod it will send the inputs back and DVS will work. It's just two cables that need to be plugged in.

    Xone has an official guide on it:

    https://www.youtube.com/watch?v=StDsJi6o_CI

Answers

  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert

    Did you do the dvs mod like described in the 23c manual?

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    No, have not done the mod. A rep from NI said those two wires for the Xone mixer are for other functions and only required for authorised repairs according to the manual.

  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert
    edited July 2024 Answer ✓

    Without the dvs mod the mixer will only send master and .. fx send back via USB.

    After the mod it will send the inputs back and DVS will work. It's just two cables that need to be plugged in.

    Xone has an official guide on it:

    https://www.youtube.com/watch?v=StDsJi6o_CI
  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    Thanks Lord-carlos. Not surprisingly, this is opposite to what NI have told me. They are useless. If anyone from NI is modding this….prove me wrong. I’m just trying to get to the bottom of things and your support people don’t have the answers. Yes you am frustrated by NI’s poor support.

  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert

    Definitely not cool. They should have send you to xone support.

    I already send a message to NI community dudes.

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    thanks mate. I’ll give it go.

  • Matt_NI
    Matt_NI Administrator Posts: 1,131 admin
    https://community.native-instruments.com/discussion/comment/162986#Comment_162986

    Can you share with me here the request number in which you discussed this? I wasn't able to find anything about this topic when looking up your email.

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    I spoke to a rep in Australia via email. I was linked to them via Manny’s the music store where I bought my Xone 23c. I took it in to trouble shoot and they couldn’t get TP3 and the mixer talking. So they linked me up with a NI contact who told me (verbatim) “those two wires for the Xone mixer are for other functions and only required for authorised repairs according to the manual”.

  • lord-carlos
    lord-carlos Member Posts: 4,187 Expert

    Was it an official NI contact / email address, or was it someone at Mannys who had NI gear experience?

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    official NI rep

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    @Matt_NI are you able to assist? Thanks

  • SMITHW1AU
    SMITHW1AU Member Posts: 15 Member

    The email was an @cmi.com.au rep. Apparently they are your contact in OZ @Matt_NI

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