invalid transfer info

jayski

i got an hp lapyop toady with windows 11 and i purchased a maschine mk3 on ebay when i tried to transfer my license it keeps telling me that it is invalid

maniacintosh81

I expect you already followed these steps: https://support.native-instruments.com/hc/en-us/articles/209566549-How-to-Import-a-License-Transfer-ID-to-your-NI-Account

Contact the seller again, maybe there is a mistake in the transfer ID. If this isn‘t the case you will need NI support to assist you.

https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

Jeremy_NI

Exactly like @maniacintosh81 said. Here is to contact support for these cases: https://bit.ly/n1acc

jayski

invalid number what can i do i am stuck how can i make music?

maniacintosh81

I expect you already followed these steps: https://support.native-instruments.com/hc/en-us/articles/209566549-How-to-Import-a-License-Transfer-ID-to-your-NI-Account

Contact the seller again, maybe there is a mistake in the transfer ID. If this isn‘t the case you will need NI support to assist you.

https://support.native-instruments.com/hc/en-us/articles/360001301669-My-Serial-Is-Already-Registered-to-Another-User-Account

Jeremy_NI

Exactly like @maniacintosh81 said. Here is to contact support for these cases: https://bit.ly/n1acc