products not displayed, even though it is actually installed

z80

Native Access

Even though it is in fact installed, the
installed
is not displayed, even though it is actually installed.
install
but it shows "installed" when in fact it is installed.

z80

Thank you all very much.

I have 100 pieces of software.
I was able to install the software successfully by rebooting one by one.

It took 2 days.

Brad Yost

See this section of the forum first:

https://community.native-instruments.com/post/question

Mert_NI

https://community.native-instruments.com/discussion/32620/native-access

Hello z80, can you please let me know what is the issue in more detailed way maybe a screenshot can help☺️

z80

Thank you all very much.

I have 100 pieces of software.
I was able to install the software successfully by rebooting one by one.

It took 2 days.

Jeremy_NI

@z80 As you may have noticed when navigating this community, please note that this forum is in English only. I will translate it for you this time but please from now on, write in English, you can use online translators.

z80

NATIVE INSTRUMENTSに対しての印象がすごく悪くなりました。
きちんとしたサポート部門を持つべきです。
日本語で対応できないのであれば日本で売るべきではない。
これでは安心してお客様にお勧めできない。各店の在庫分は返品させていただきます。
少し会社の規模が大きくなったからと言って
このような対応を続けているのであれば必ず淘汰されてしまいますよ。

Native Accessも以前のバージョンのほうが良かった。

他社はレベルの高いサポート部門を持っていますよ。

おいて行かれないように努力してください。

Jeremy_NI

@z80 There seems to be a misunderstanding. We help users in the Community when we can but it's not a substitute for support. You can find links to support in Japanese: https://support.native-instruments.com/hc/zh-cn

And again, the rules in the forum are pretty clear, the language here is English so everyone can ask for help or offer help. Thanks for understanding.

In case you still struggle with how support works I made this gif: