How to remove Batttery 4 from Komplete Kontrol?

Pulsarstar
Pulsarstar Member Posts: 2 Newcomer
edited October 2024 in Komplete General

Hi! I have uninstalled Battery 4, deleted all files, including the Service Center .xml file.

Yet Battery 4 still shows up on Komplete Kontrol. Anyone?

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  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,833 mod
    edited June 2024

    Have you rescanned the product library and the plugins in the prefernces of Komplete Kontrol in standalone?

    If that doesn't work, then try resetting the database: Reinitialize the KOMPLETE KONTROL Database

    Reinitialize the KOMPLETE KONTROL Database

    1. Go to the following location on your computer:
      Macintosh HD > Users > *Your User Name* > Library > Application Support > Native Instruments
    2. Note: The User Library folder is hidden. See this article for instructions to access hidden macOS folders.
    3. Search through the Native Instruments folder at this location to find the KOMPLETE KONTROL folder.
    4. Note: Deleting other NI product folders could result in unexpected behavior with other applications.
  • Pulsarstar
    Pulsarstar Member Posts: 2 Newcomer

    Hi Jeremy, thank you for the quick reply. I rescanned the product library and the plugins in the preferences of Komplete Kontrol.

    Initialized the database by deleting the Komplete Kontrol folder in Library/users/applicationsupport and also in hidden library. When the database is built back, Battery will unfortunetely show up again.

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 13,833 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/161922#Comment_161922

    Well, that means some Battery files are still there somewhere. Please double check this list: How to Uninstall Native Instruments Software from a Mac Computer Especially the user library (that's hidden)?

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