Maschine 2 crashes when clicking on "Export Audio"

Juniper8

I used my MK3 / Maschine 2 a long time ago and updated everything. I am currently not able to export any audio. The software always crashes when clicking on "export audio".

(by the way, if I want to contact support via the main NI webpage, it says "please login to contact support"- but I am logged in and it always takes me back to the main support page where I can choose the matter - but there is no possibilty to contact product support…makes no sense)

Juniper8

as I said, I am logged in. But I could open a ticket now with the account& password wizard.

Jeremy_NI

That usually indicates permission issues. Where are you saving your projects on your computer? Have you tried to save on a different location, like your desktop for example?

Are you running Maschine as admin? How to Run a Program as an Administrator

For support you should go here: https://bit.ly/NI_support_maschine

If you're not able to login, you should see this:

You'll see a link to account login support.

If you're logged in, you should see the chat window in the bottom right:

Juniper8

I can't even reach the step where it asks me where to save. It just crashes before.
I assume, that is has to do with my data discs/locations, because I added a hard disc lately, though.

Yes, I ran it as an admin.

The named window does not appear. It just tells me I should log in, but I am logged in. And if I click on log in - on that "log in to contact support" it just leads me to the page before.

Jeremy_NI

If you are not able to log in, then you should click here ☝️

Juniper8

as I said, I am logged in. But I could open a ticket now with the account& password wizard.