new e-mail address for product registration, please help

stall

Q: Translation inserted by Moderator (translation by DeepL)

Hello

It's been 3 years since I last used my S4 controller bought in 2017. For several years I have not had my old e-mail address with which I registered my S4 MK2 controller and Traktor pro 2. I changed my computer at the beginning of the year and I'd like to put all this back on my new computer with my new e-mail address. Apparently you can't register a product on several accounts. At the time I only registered my products on 1 computer. I can't get access to NI support.

For your information, I seem to remember my old e-mail address, I still have the serial numbers and the invoice in my name. If anyone has a solution, thank you in advance.

Community Code of Conduct - Please read before posting : Quote : Our community is currently only available in English. Please be advised that we retain the right to remove any posts in languages other than English.

PoorFellow

https://community.native-instruments.com/discussion/32398/new-e-mail-address-for-product-registration-please-help

If you have already registered the serial in Native Access using another account that you have no longer access to then this is a matter for N.I. Account Support , you need to contact N.I. Account Support

Treat it like an account that you have no longer access to. Check this article "I Have No Access to My User Account" , so use the account created for communicating with us here in the forum.

Then : (You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

NO

3: Do you have 2 NI accounts and want to merge them?

NO

4: Are you experiencing problems with your email address or password for your NI account?

I have password issues

5

My password is invalid

6 If your password is invalid, please try the following

That Doesn't help

7 OK! Let's gather some information specific to your issue.

Describe your problem in ONE sentence , this is the opening of your ticket .