Serial Number Issue

jonnym15
jonnym15 Member Posts: 2 Member
edited October 2024 in Native Access

I just purchased a new Maschine MK3, and can't register the serial.

I get "An error occurred while processing your serial" every time I type it in.

How do I resolve this?

Thanks!

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Answers

  • Milos
    Milos Member Posts: 2,020 Guru

    Sorry in advance if this is a stupid question, but did you try literally copy-pasting the serial number?

  • maniacintosh81
    maniacintosh81 Member Posts: 753 Guru

    Have you only tried it in Native Access so far? Another option is the hardware registration page: https://www.native-instruments.com/en/support/hardware-registration/

    If you are sure that you are typing in the correct serial number and you are sure that it is really a new unused and unregistered Maschine Mk3 you may have to contact NI support to resolve the issue.

    If the unit may has been registered before the seller has to unregister the Maschine Mk3 to obtain a License Transfer ID. The seller has to transfer this ID to you and you can use this ID to get your Maschine software.

  • jonnym15
    jonnym15 Member Posts: 2 Member

    I'm positive I am entering the number correctly. I've tried over 15 times.

    I bought the maschine new from Guitar Center.

    The hardware registration page doesn't work. I'm currently waiting for support to process my support ticket.

  • Ooomari12
    Ooomari12 Member Posts: 1 Newcomer

    i’m having literally the same exact issue I bought mine guitar Center brand new unused and when I type in the ID number, it gives me an error code

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    Answer ✓
    https://community.native-instruments.com/discussion/32132/serial-number-issue

    Hello jonnym15, the best way to solve this issue is opening a support ticket providing the serial number of your product. So our customer care team will help you with your serial. Here is the link that you can create a support ticket clicking the chat icon on the right bottom of your page: https://bit.ly/NI_support_NA

    I hope this helps☺️

  • seacliff
    seacliff Member Posts: 1 Newcomer

    Same serial number issue as everyone else….buzz kill on a Sunday night waiting for support. Hoping this is worth it.

  • Mert_NI
    Mert_NI Customer Care Posts: 604 mod
    https://community.native-instruments.com/discussion/comment/165084#Comment_165084

    Hello seacliff, as I mentioned above, best way to handle this situation is opening a support ticket. If you already opened a support ticket, our team should get back to you as soon as possible with this case☺️

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