I keep having download issues with Native Access (Mac OS Sonoma)

Willmuzik · 2024-06-13T18:37:37+00:00

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I have been trying for days now to get these apps to update, and I keep getting the same error message "unable to truncate existing file" etc. I've done all the steps I can find on the support community but still nothing's working.

Even when I reset the everything to the default settings, still having the same issue.

Mac Mini- OS Sonoma 14.4.1 | Native Access Version 3.11.1 (b2e0dd9 / 1.18.0.0)

Any help would be greatly appreciated

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Accepted answers

Mert_NI

Hello guys,

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

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Willmuzik

I've also tried deleting/reinstalling Native Access a few times and still the same results

Mert_NI

Hello guys,

If you are receiving the "Download Failed" error message, please perform the following steps:

On your Mac, choose Apple menu > System Settings, then click [your name] at the top of the sidebar.
Click iCloud on the right, click Private Relay, then turn off Private Relay.

I hope this helps☺️

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