I can't seem to install Community Drive 2021

Kymeia
Kymeia Member Posts: 2,014 Expert
in Native Access

The install repeatedly fails. I have tried rebooting. The problem might be related to the fact that it doesn't seem to download a full installer as the dmg it creates on my desktop is less that 2MB even though it should be over 300MB

Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,097 mod

    Do you get an error message ? Can you post it ? Have you checked in the downloads folder selected in Native Access there are no installers from us ?

  • Kymeia
    Kymeia Member Posts: 2,014 Expert
    edited May 2022

    The first time I did get an error message about the installation failed but now it just stays on installing for hours


    Same with the Maschine update - I have now installed them both manually using the downloaded installers but now NA is still saying they need installing

  • Kymeia
    Kymeia Member Posts: 2,014 Expert

    is there something cached somewhere I can delete to make it update itself properly?

  • Kymeia
    Kymeia Member Posts: 2,014 Expert

    OK just ran it again, now it is recognising community drive as installed but still has Maschine as needing updating

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 7,097 mod
    edited May 2022
    https://community.native-instruments.com/discussion/comment/17692#Comment_17692

    What is your operating system ? What version of Maschine is installed ?

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