How do I reinstall Komplete Kontrol without going through Native Access?

andypk

Hello,

I cannot seem to reinstall Komplete Kontrol on Windows 11. It is stuck in an endless "Installing" cycle on Native Access. I've tried deleting the software under "Installed apps", but the system can't find the files, even though they are in the "Installed apps" list. I've gone through and deleted the files manually to see if that would work, but that didn't work either. I have also tried to install an older version of Komplete Kontrol, but it tells me that it cannot delete a version that already exists on the computer and that I should delete it manually. Alas, there are no files to delete. I am at a loss and hope someone in the community can help me.

Thank you!

Vocalpoint

NI Support should be able to get it sorted. They have links to the actual KK Installers.

VP

Vocalpoint

NI Support should be able to get it sorted. They have links to the actual KK Installers.

VP

andypk

Thank you! I'll contact them.

andypk

Should anyone else ever encounter this problem, I received the link to install the software. However, it did not work. Unfortunately, the only way I could get around this issue was to do a complete reinstallation of Windows.

BIF

Okay, so did a complete reinstall of Windows actually work?

If so, how long did all of that take you?

And did you know that Windows 10 and 11 both allow you to "start fresh" without actually performing a "re-install"? They do, and that may be faster.

andypk

@BIF The complete reinstallation of Windows worked. I just completed a new PC build last weekend, so there were not a lot of files on there to begin with. It seemed like the most fail-safe way to solve my issue. It took about 20 minutes.

I know that Windows 11 allows you to "start fresh", but I didn't want to risk any lingering ghost files. Everything is working flawlessly now, so it was well worth it.

BIF

Okay, thank you for the followup. Good luck going forward!