I cant get my Maschine plus past the setup page

Daniel jay
Daniel jay Member Posts: 33 Member
in Maschine

hi,

I just bought a new Maschine plus. I try setting it up but the last stage where it wants to register fails with the message. that credentials are unknown.

I can see the Maschine plus hardware and software in native access as registered.

I asked support but there is no reaction so far.

can someone help me to get it to work?

regards,

Daniel

Best Answers

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @Daniel jay One of our chat agents forwarded your case to our Maschine Plus specialists, my colleagues will get back to you shortly.

  • Daniel jay
    Daniel jay Member Posts: 33 Member
    Answer ✓

    thanks Jeremy, it took some tries, but it’s working now

  • Kabute
    Kabute Member Posts: 2 Member
    Answer ✓

    Hi daniels got same issue, I've already send a ticket to n.i but still not fix. If possible can you send the file the n.i sent you? Might try that

  • Daniel jay
    Daniel jay Member Posts: 33 Member
    Answer ✓
    system-reset-v2.nut

    Hi Kabute,

    First of all I hope that NI responded and fixed your issue.

    I can't upload the files here so I add a link.

    I think you have to put them on the sd card (not in a subfolder) and then start it up. IT should prompt for an update or recovery. If this reset works don't forget to take the files off the sd card again. Once registered look for updates in the system menu

    They came with instructions but I don't have them anymore :(

    https://www.transferxl.com/download/08vbnC4ZYNBq3S

Answers

  • Daniel jay
    Daniel jay Member Posts: 33 Member

    just to add some more info:

    in the video when registering it shows the native ID in the right screen. Mine just says Register Maschine+? .

  • Jeremy_NI
    Jeremy_NI Customer Care Posts: 12,971 mod
    Answer ✓

    @Daniel jay One of our chat agents forwarded your case to our Maschine Plus specialists, my colleagues will get back to you shortly.

  • Daniel jay
    Daniel jay Member Posts: 33 Member
    Answer ✓

    thanks Jeremy, it took some tries, but it’s working now

  • olafmol
    olafmol Member Posts: 213 Pro

    @Daniel jay maybe for other people finding this thread that have the same issue, what was causing your issue, and how did you solve it?

  • Daniel jay
    Daniel jay Member Posts: 33 Member

    I dont know exactly. It looks like the device was allready registered by the store I bought it since they had it on display.

    NI support sent me Some files to run a log and one tool by the developers to reset to an early version of Maschine firmware. After the update registration of the unit was possible. The. I updated again to version 1.9

  • Kabute
    Kabute Member Posts: 2 Member
    Answer ✓

    Hi daniels got same issue, I've already send a ticket to n.i but still not fix. If possible can you send the file the n.i sent you? Might try that

  • Daniel jay
    Daniel jay Member Posts: 33 Member
    Answer ✓
    system-reset-v2.nut

    Hi Kabute,

    First of all I hope that NI responded and fixed your issue.

    I can't upload the files here so I add a link.

    I think you have to put them on the sd card (not in a subfolder) and then start it up. IT should prompt for an update or recovery. If this reset works don't forget to take the files off the sd card again. Once registered look for updates in the system menu

    They came with instructions but I don't have them anymore :(

    https://www.transferxl.com/download/08vbnC4ZYNBq3S

  • Daniel jay
    Daniel jay Member Posts: 33 Member

    the system reset file attached was the first thing they offered but that didn't fix my issue. please try putting that one on the sd card (no subfolder) if you haven't tried before using the other three files.

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