How to fix "download failed" in Native Access for mac os 10.9.5

Balto41
Balto41 Member Posts: 3 Newcomer
edited October 2024 in Native Access

Just purchased Spotlight Collection. When I run Native access, "download failed" occure. I disable firewall, no success. Have no idea what to do next.... Any help? I need those sounds for my work this week. Thank you in advance.

Answers

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    Not sure about the download problem, but Spotlight Collection requires Kontakt or Kontakt Player, both of which require MacOS 12,13 or 14. If you have MacOS 10.9 it's unlikely that will work.

  • Balto41
    Balto41 Member Posts: 3 Newcomer

    Oh, God… I have installed KOMPLETE 10 years ago with KONTAKT 5 included. Everything works fine, so I thought it will be the same with Spotlight Collection… Lost investment I suppose.

    Thank you for your answer.

  • mykejb
    mykejb Moderator Posts: 2,021 mod

    Talk to sales support - in general there's a "No refund" policy on software but if you've bought something you obviously can't use then they may make an exception if you ask nicely. You can contact them here - https://support.native-instruments.com/hc/en-us/categories/360000053657-Purchase-Account

  • Balto41
    Balto41 Member Posts: 3 Newcomer

    Will try to do this.

    Thank you and all the best!

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