Transfer id is not valid

Jlm

I just brought a komplete kontrol a49 keyboard from guitar Center and it had a transfer id stuck to it.. I tried to enter it in my account and it would not work not sure if im replacing the o for 0 or what but I tried all different ways and still nothing... may I get help with those this?

PoorFellow

https://community.native-instruments.com/discussion/31613/transfer-id-is-not-valid

All issues regarding serials and registration are handled exclusively by N.I. Account Support .

Quote Matt_NI : All you need to know about License Transfer

Send support a picture of both transfer ID and serial on bottom of device and of your purchase receipt.

The "resolution that works" is the click through make the right choices to open a ticket : N.I. Account Support

(You need to use browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

Scroll down to bottom of page N.I. Account Support and log in

Then click the Contact support

Then again scroll down and click the Contact N.I. support that shows

Then yes , damn it ! , then you have to click the Contact N.I. support again

1: Do you need help with the activation or installation of a product?

NO

2: Is your question about License Transfers / 2nd hand purchases?

YES

3: We have collected all info around 2nd hand purchases in this overview.

That doesn't help

4: OK. Are you a buyer or seller

Buyer

5 Have you received a License Transfer Token?

NO

6 Have you bought it from a shop (Guitar Center, Sweetwater, Thomann, etc.) or from a private person (Ebay, Facebook, etc.)?

Shop

7 Please upload a photo of the invoice or receipt from the shop.

This is the opening of your ticket described in ONE line so INCLUDE transfer ID and serial and your purchase receipt,

You have to take the rest from there yourself since I can not start opening empty tickets just to make a guide for you.