native access does not finish loading in Windows

samuel01

It is the first time that I use the program and I need to register my licenses

Mert_NI

Hey Samuel,

Sorry for the issue,

if your Native Access is stuck on the "Loading Products" screen in your Windows, please try this workaround:

First please delete the User Registry entries of Native Access and the NTKDaemon:
 

1. Click the Windows Start button at the bottom left side of your screen.
2. Type "regedit" into the search field, then press Enter to open the Windows Registry Editor.
3. In the Registry Editor, navigate the folder structure to this location and locate the folder for the NI product that is crashing:
4. HKEY_CURRENT_USER > Software > Native Instruments >
5. Delete the "Native Access" and the "NTK" entries

Next please clear the Native Access cache by deleting the following folders:
 

1. Click the Windows Start Button on the bottom left of your screen.
2. Type %localappdata% and press Enter.
3. This will open the following folder location: C: > Users > *Your User Name* > AppData > Local
4. go into the Native Instruments directory and delete the "Native Access" and the "NTK" folders

If this is not the exact issue that you are facing, can you please let me know about the issue in more detailed way