Error Message when trying to download Kontakt Factory Library 2

Pachangita
Pachangita Member Posts: 7 Newcomer
in Kontakt

My factory library kept failing to download once it hit 4.29gb. No issues with other libraries. When I clicked on it and selected "Locate", it said that the place it was was "unable to retrieve owned products". Can someone please help?

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  • Pachangita
    Pachangita Member Posts: 7 Newcomer

    Update: now it is saying "path invalid", even to the folders that it creates.

  • Pachangita
    Pachangita Member Posts: 7 Newcomer

    Update 2: it seems that I don't have the nicnt file anywhere on my computer. I dont know how this happened, but it looks like the library refuses to download because of it.

  • Pachangita
    Pachangita Member Posts: 7 Newcomer

    Can someone PLEASE for the LOVE OF GOD HELP ME

  • PoorFellow
    PoorFellow Moderator Posts: 4,985 mod
    https://community.native-instruments.com/discussion/comment/156955#Comment_156955

    My reason for holding back a response were that due to a number of issues reported with N.A. then I were not really sure what to suggest. But you could try to sort reset things.

    For someone wanting help then you are not giving the needed basic information such as computer type and OS version , but I will go with Windows 11 as your profile suggests.

    The below might not be enough especially if there is yet a problem with the N.A. version used but try this first :

    Try this:

    First then look in Native Access what is your download location in N.A. , and what is your Content location

    then exit Native Access

    Then in both download and content location remove/delete the Kontakt Factory Library 2 reference

    Then uninstall Native Access from your computer using Windows uninstall.

    Delete the Kontakt Factory Library 2 XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

    Delete the Native Access XML from %ProgramFiles%\Common Files\Native Instruments\Service Center

    Delete the Native Access directory (if still there) from :  %AppData%\Native Instruments

    Delete the Native Access directory (if still there) from %ProgramFiles%\Native Instruments

    Delete the Kontakt Factory Library 2 from %ProgramFiles%\Common Files\Native Instruments

    Delete the Kontakt Factory Library 2 from C:\Users\Public\Documents\Native Instruments\installed_products

    Delete the Native Access from C:\Users\Public\Documents\Native Instruments\

    Run the N.I. reg tool to remove and delete the Kontakt Factory Library 2 and if there Native Access

    Then download N.A. and run installer as an Admin and allow it to do it's setup.

    If the above doesn't help then I am willing to give it yet a (similar) expanded go or you can contact N.I. Native Access and Installation Support (you can also just contact N.I. Native Access and Installation Support now.)

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • Pachangita
    Pachangita Member Posts: 7 Newcomer
    https://community.native-instruments.com/discussion/comment/157014#Comment_157014

    Thank you for responding, but none of these worked.

  • PoorFellow
    PoorFellow Moderator Posts: 4,985 mod
    Answer ✓
    https://community.native-instruments.com/discussion/comment/157176#Comment_157176

    Then please contact N.I. Native Access and Installation Support

    At the page N.I. Native Access and Installation Support be sure to scroll down to page bottom to see if there is a log-in request , if there is then log-in , at next page again scroll down and small blue chat box ought occur within 15 seconds. Then write in chat box and when getting suggestions then select did not help when it didn't , that ought to bring you on to either chat with human or open a ticket. (You need to use a browser with Cookie , Security and Extensions settings that will allow for log-in on the page for the page to work)

    There has been introduced chat support for Native Access assistance (at least daytime on normal work days) :

    Please refer to the page : How to get in touch with our Customer Care

  • Jason Milam
    Jason Milam Member Posts: 6 Newcomer

    Im having the same issue, Has anyone been able to figure this out.

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